Frequently Asked Questions
How do I clear my browser history?
When you use a web browser, it saves some information to your computer in the form of a cache and cookies. This can sometimes cause issues with your access to webpages or subscription resources. To fix any access issues, you may need to clear your browser history:
First, try a hard refresh – hold down the shift key (options key on a mac) while you click the refresh circle on your browser address bar. This clears the browsing history for just the webpage you are using. If that doesn't work:
- Chrome
- Click on the three vertical dots in the upper right corner and select "More Tools" and then "Clear Browsing Data."
- Firefox
- Click on the three vertical lines in the upper right corner and select "History", then "Clear Recent History."
- Safari
- From the top menu, select "History" and "Clear History."
- Edge
- Click on the three horizontal dots in the upper right menu and select "History." Click on the three horizontal dots in the pop up menu that appears and select "Clear Browsing Data."